Legrand Care helping to automate care homes

Technology has become essential in people’s daily lives and the creation of automation systems is one solution to improve quality of life. 

Care homes are key points for elderly people who can no longer live in their own homes but want to feel safe and at home. Automating care homes is a turning point in care, in the geriatric and care sector. 

Although 24 hours a day, 7 days a week personalised care is attempted, it is unfeasible to maintain sufficient staff to be able to carry it out. The automation of resident monitoring tasks allows staff to attend to those who need it, at the right time, optimising their working time and thus achieving greater efficiency in care. 

At Legrand Care we try to improve the quality of life of nursing home users with our devices. Legrand Care offers continuous monitoring of the resident’s situation, adaptable to their needs, allowing quick and efficient attention when a problem arises.

The automation of care homes, transforming them into smart homes, does not undermine human care but, on the contrary, brings multiple benefits to both residents and workers, facilitating their work. Caregivers are freed from repetitive tasks, focusing on the care of those who have a problem or a real need at the very moment it occurs. In this way, the management of daily tasks is optimised, minimising errors due to attention lapses, which are very common in humans when performing these repetitive tasks. 

Legrand Care’s solutions for creating intelligent care homes do not only monitor, but also, using artificial intelligence algorithms, learn from each resident by assigning them personalised care that is tailored to their specific needs and modified according to their changing needs, thus facilitating the tasks of the workers/caregivers. 

The automation of care homes improves the safety, comfort, care and attention of elderly and/or disabled people.

Independent at home  

People over the age of 65 may face the problem of reduced mobility or simply a higher risk of falling or wandering around the home. This makes them feel safe in their homes. But the idea of having to leave their home does not appeal to them because they are well and do not feel the need for daily medical care. What they really want is to be able to continue living in their home with tools to ensure their safety.  

At Legrand Care, we work tirelessly so that everyone can live in the environment of their choice for as long as possible, enjoying independence, peace of mind, security and well-being.  

 How is this possible?  

To achieve this purpose, devices are installed in homes that act as an intermediary between the user and the teleoperator. The home device can be linked to other alarm detector devices to provide more information about what is happening in the home when an alarm is triggered. 

Whenever the user has any incident at home by pressing a button or the corresponding alarm detectors give a warning, the operator will contact the home through the installed device, where they can communicate and report the seriousness of the situation to provide solutions.  

With the new technologies applied in the devices, now any elderly person can live at home independently without worrying about them or their relatives of any problem, because they will be monitored 24 hours a day to instantly solve any inconvenience that may arise in their homes.  

Legrand Care offers technology designed to create connected homes, thus offering personalized services according to the needs of each user. Service providers and caregivers get more optimized resources to give families peace of mind.   

Advanced telecare solutions offer people high-quality digital services 24 hours a day, 365 days a year.   

For greater security, the devices have at least two communication technologies, in case one fails due to a network outage or similar problem. Depending on the version, there is the possibility of communicating via IP/PSTN/2G/3G/4G and VoLTE.  

 On the other hand, firmware updates are obtained remotely reducing the inconvenience to the user in their daily life.   

Legrand Care offers devices that are always up to date, connected and secure.  

Legrand Care participates in a symposium focusing on the digitalization of the social and healthcare sector

With the aim of establishing a space for reflection among all professionals in the social and healthcare sector, which allows bringing technological innovation applied to social services of proximity to provide care tailored to the needs and preferences of people, the Ministry of Family, Youth, and Social Policy of the Community of Madrid has organized the Symposium Home Care and digital transformation on 6 and 7 June, which Legrand Care has been part of.

During the event, round tables were organised with representatives of the Administration and technology development companies in which the role of advanced telecare in social home care, the different models of care and service, the experiences of different administrations, and the expectations of associations for the elderly and people with disabilities were discussed in depth.

Gonzalo Castellanos, Sales Director of the Southern Europe and Americas region of Legrand Care, participated in the round table entitled The role of technology in social home care, accompanied by Miren Bagüés, product manager of Tunstall, Jaime Rico, Sales Director of Essence SmartCare and Miguel Ángel Valero, Professor of the ETSIS Telecommunication, of the UPM, as moderator.

Castellanos highlighted the importance of investing in predictive and preventive models through flexible digital tools that allow for the creation of connected homes. Right now, many homes only have reactive technology. “It is necessary to have a person-centred technology that allows us to access continuous information to develop prevention and action protocols quickly and easily”.

Likewise, “technology must be able to protect the investment in the long term, assuming the lowest risks and seeking at all times a balance between security, efficiency, and durability,” Castellanos explained.

The event was inaugurated by Concepción Dancausa, Regional Minister of Family, Youth, and Social Policy of Madrid, who recalled that in the Community of Madrid “we have a budget allocation of 35 million euros from European funds for the implementation of the advanced telecare model, which will represent a giant step forward in terms of care for dependent persons because it will allow us to carry out remote monitoring, detect situations of risk or alterations in habits or routines“. 

TLAP and TSA launch new alliance to increase co-production in technology enabled care sector

Two national care bodies have joined forces to ensure that tech suppliers and care providers involve people, families and carers more closely in the design and development of digital care services and products.

The TEC Action Alliance has been set up by Think Local Action Personal (TLAP), a partnership dedicated to making health and care more personalised, and the TEC Services Association (TSA), the representative body for technology enabled care (TEC) services across the UK.

The Alliance aims to put, centre stage, the voice of people who draw on care, so technology enabled systems and solutions are truly co-produced and person-centred.

It will do this by bringing together public, private and voluntary sector organisations, connecting them with government departments and making sure that all conversations and decision-making involves people who use health, care and housing services.

The TEC Action Alliance will work with local government, the NHS and Integrated Care Systems, along with umbrella bodies in the disability rights, health, social care and housing sectors, looking at how technology can be harnessed to support the delivery of personalised, quality care that is affordable.

A range of corporate partners are funding the Alliance. These founding members aren’t just companies traditionally involved in care but organisations that now recognise care services are an important part of their overall business, such as digital and telecoms providers. Corporate partners include: Legrand Care, CareTech, Home Instead, Lilli, Microsoft, PA Consulting, Taking Care, Tunstall, and Verizon.

Jeremy Hughes CBE, former Alzheimer’s Society CEO, has been appointed as director of the TEC Action Alliance, reporting to co-chairs, Clenton Farquharson MBE, Chair of Think Local Act Personal (TLAP) and Alyson Scurfield, CEO of the TEC Services Association (TSA).

Priorities of the TEC Action Alliance will be set quarterly by people, families and carers, along with member organisations and corporate partners. Initial focus areas include working with Integrated Care Systems (ICSs) as they support local people with technology to live happily and safely in their homes. Another priority will be preparations for the 2025 analogue to digital switchover which will affect people who use TEC and organisations that provide TEC services.

Clenton Farquharson MBE, Chair of Think Local Act Personal, a national partnership of organisations and people promoting personalisation (TLAP) and co-chair of the TEC Action Alliance said: “This alliance represents an opportunity to genuinely co-produce digital services, so they focus on the true aspirations, ambitions and wants of people who draw on care – rather than the latest products or the needs we think people have. We will create new ways to ensure that power and decision-making around care and support is shared equally with individuals, their families and carers.”

Alyson Scurfield, CEO of TSA and co-chair of the TEC Action Alliance said: “Giving people control of their own lives is the central purpose of this new Alliance. Technology has a major role to play in this, helping people to live in the place they call home, with the people they love, doing the things that matter to them. I’m excited to be working with some very forward-thinking organisations who want to make this a reality.”

Chris Dodd, CEO of Legrand Care said: “Digital enabled services have the potential to significantly advance the delivery of care but it is imperative that their design is user led if the benefits are to be truly realised. We are pleased to be joining this important new Alliance as a founding member and look forward to help shaping the future.” Jeremy Hughes CBE, director of the TEC Action Alliance said: “It’s all too easy for people in health and care to work in silos, whether that’s government departments, industry, public or voluntary sector bodies. The TEC Action Alliance seeks to change this by convening people and organisations who don’t normally work with each other to harness the potential of technology. We’ll be helping industry best develop the technology to support personalised care and working alongside government to ensure their policy priorities are turned into action.”

Legrand Care France presents the new terminal Quiatil Easy Connected 4G/2G

A highly innovative solution 

Thanks to the fact that Legrand Care always seeks to anticipate technological evolutions and wants to improve solutions for its clients, it launches its new and advanced Quiatil Easy Connected terminal.

This terminal proposes 4G technology to improve the alarms transmission and it has new functionalities for more simplicity and reliability.

This new device offers great advantages:

  • Easy access to installer menu
  • Enhanced security for updates
  • Remote access through the Easymanager portal
  • Modernization of components

Technical specifications:

  • 2G/4G -LTE-M transmitter
  • 2G-4G + Ethernet Multi-Media Transmitter
  • A very quick installation

How to transition your organisation to digital by your own design?

A digital transition requires an understanding of what areas need to be improved by updating or introducing a new digital process.

With any digital transition you have to be careful to include and educate everyone for the journey.

An example of this is the Digital-Analogue switchover that impacts the Technology Enabled Care services (TECs). The transition means that the old public switched telephone network (PTSN) will be switched off in 2025 and replaced with the digital packet switched (IP data) network.

Digital benefits to TECs

The switch from analogue to digital for TECs means that health, housing and social care providers are becoming more aware of the data flowing from TECs systems, and the potential this connectivity has to predict when someone’s health might deteriorate. By using digital intelligence, carefully sourced while considering permissions to collect data, to identify people at risk of an increasing social care or health need, care professionals can put pre-emptive measures in place. 

Early interventions give individuals more control and empower them to maintain their independence for longer. This proactive approach reduces pressure on the council, NHS services and housing associations. This ultimately improves flexibility and creates a more sustainable future for the health and social care industry.

Digital inclusion

So what is digital inclusion? It is a socio-technological process that encompasses individuals, communities and vulnerable groups being able to have access and digital skills to use technology, and therefore being able to participate and benefit in today’s growing internet sector.

The premise of digital inclusion is fairly simple but requires all parties to embrace the change. A change could be caused by an external factor e.g. the government introducing a new law, or an internal factor such as an organisation understanding a technological development that could benefit their efficiency.

Right place, right use, right time

Introducing new technology and processes requires a period of time that is suitable for a transition. You may ask yourself when is the right time to introduce new technology? The answer is on a case by case basis because each organisation is different. Some may require longer to transition because of an embedded culture.

In the case of the TECs the transition is necessary because in 2025 the old processes will be removed regardless of the organisation’s choices. Introducing new technology always needs to improve a process or area of a business. There is no point in introducing new methods without seeing a real need for change.

The power to transform

Digital solutions have the power to transform an organisation however, it needs to be integrated into every area to thrive. Digital components can’t work in isolation, they need to be adopted by all departments.

A main factor of a positive digital transformation is the governance, boards and organisational leaders that are implementing the changes. There are three key areas that need to be in place to ensure a strong integration; ensure all board members understand the issue, lead by example and have a place of culture that supports digital adoption.

Understand more about Legrand Care

If you would like to learn more about how your company can transition to digital by your own design or to download our white paper visit Tynetec | Trusted Technology. Caring For People.

Why is it essential to recognise data as a strategic asset?

Data has universal applications across the health, housing and social care sector, ranging from the sharing of private medical information to predictive technology and Artificial Intelligence (AI).

The health, housing and social care sector consists of any organisation which provides healthcare support to people, this includes hospitals, dentists, social care support and nursing homes.

Data has become essential across most sectors to improve communication, transferring of information and to enable the analysis of processes and procedures.

In this blog we take a look at how important data is to an organisation and whether it is a strategic asset.

You can’t argue, it’s a ‘Strategic Asset’

You may ask yourself, what is a strategic asset? It is essentially something that brings value to a business. Data is increasingly becoming essential to every aspect of a businesses functionality, in turn this means that data has become a pivotal tool in the direction of an organisation.

Having a comprehensive data framework allows the workforce to share, link and analyse data. Having a strong understanding of how to use data will help deliver higher quality health, housing and social care services.

An example of data’s impact on the health, housing and social care sector is a start-up called Healthy Help, which uses smartphone data to accurately predict up to 200 different medical conditions and when they will happen.

Predictive technology

Predictive technology is a body of tools that is capable of discovering and recognising patterns from past behaviours to help forecast likely future events.

In the NHS, they want to use data to learn from their mistakes, they want to be able to target the relevant patients and to be able to focus all their efforts in the right place.

Technology has quickly been integrated into people’s lives. They have been developed to help predict health outcomes and premeditate health conditions and long term illnesses.

A stumbling block to integrating predictive technology such as AI in an industry like health, housing and social care is the fear of new technology from the workforce. This relies on leading professionals to communicate and reassure staff members and patients that predictive technology can be integrated to benefit the medical process.

Sharing data and data security

Understandably, someone that has not used data before may look at the data revolution cautiously. To overcome these worries staff will firstly need the correct training and guidance from their superior or industry expert. This could include topics such as; how to securely share data outside of the database as well as how to send private information anonymously.

Once they have the understanding, the correct digital infrastructure needs to be in place to fully utilise the influx of data.

Data security is always a contentious topic, even with recent data protection laws there is still a lack of trust within the health, housing and social care industry with sharing data. This can be combated by strong team development and clarity at a system level.

Embracing technology

The influence of technology is already in our lives and will continue to play a huge part in how we function as a society. Embracing predictive technology will have life saving effects as well as financial benefits. Being able to anticipate when a patient may fall ill could mean saving lives while focusing your resources on a particular issue and reducing waste e.g. unnecessary ambulance call outs.

However, technology only works when everyone involved is on board and focused on the same goal. If there are people that are resistant to the changes then it could affect the flow chain of the organisation.

According to a chief executive of a health charity, the vision is for technology to seamlessly link patients to multiple experts all at once. This demonstrates a real drive for organisations in health, housing and social care to embrace technology.

Want to learn more?

If you would like to learn more about how your company can transition to digital by your own design or to download our white paper visit Tynetec | Trusted Technology. Caring For People.

The need to understand digital maturity within the workforce

So firstly what is ‘Digital Maturity’? It is a measure of an organisation’s ability to create value through digital and a key predictor of success of companies launching a digital transformation.

In this blog, we look at how effective digital maturity is to a workforce, the positive impact of digital maturity and how the workforce are involved in the change.

How can your workforce embrace digital maturity?

The move to digital services is seen as an inevitability in most sectors, adapting to the ever changing times requires a degree of flexibility from the workforce. There will always be some push back but to be a successful and cohesive unit requires a leadership team that communicates effectively and with a sense of understanding.

Moving with the digital times makes an organisation successful, a focus on sustainability and open data requires a business to invest in a digital process. A holistic approach is an integral part of all strategic decision making, vision and core values.

Focusing on those who are facing the greatest barriers to realising the benefits of a digital progress, understanding why and then building solutions into place-based and partnership strategies will help provide assurance that sections of society are not left behind in this fast-moving environment of digital transformation.

How can digital maturity impact the workforce?

More companies are investing in the digital revolution, the need for a more efficient process between the board, senior leaders, workforce and customers has been seen as a must. There are sectors that have approached digital transformation in a variety of ways but companies have seen notable improvements to their communication. Board and senior leaders have been tasked to communicate a digital plan to the workforce that involves a culture of support and reward.

The healthcare sector requires a blend of technology and human intervention, this is because there are people that can not use technology due to health reasons. Finding the balance between the integration of technology and a human touch is paramount for the wellbeing of everyone.

The impact of a ‘Digital Ambassador’

Integrating and filtering the digital changes throughout a business may require a digital ambassador – this could be a team or sole leader that leads the transformation of a company’s digital landscape.

A digital ambassador that develops the right policies, procedures and governance approaches will reap benefits both for themselves and their service’s users. Spending the time looking at how to procure, the management of technology, consideration of data usage and sharing and what impact digital transformation will have on service users will ensure delivery is ahead of the curve.

Positive integration of ‘Digital Maturity’

The benefits of deploying new technologies are substantial but organisations in healthcare especially, must keep a strong eye on ensuring that they are used in a way that upholds democratic values, human rights and privacy. This is particularly important when using artificial intelligence, and similar predictive technologies and when they are operating in people’s most private space, their own home.

It is understandable that a section of the workforce could be wary of a digital transformation, not just in the healthcare sector but across sectors and businesses that may have resisted the change. However with a high level of training and communication, the whole workforce could join the same journey.

 The COVID-19 pandemic has accelerated the realisation of the benefits and possibilities of ‘Digital Maturity’. For example, being able to communicate remotely has unlocked possibilities that otherwise would not have been possible without the training and integration of technology within the workspace.

‘Digital Maturity’ is the real deal.

There are three areas to measure digital maturity; readiness, capabilities and infrastructure. This essentially means how prepared the organisation is to deploy services, using digital technology to support the delivery and the extent of the infrastructure to support these capabilities.

Positives of digital maturity include improved efficiency, higher revenue growth, enhanced product/service quality, better customer satisfaction and increased employee engagement.

Digital maturity should be approached positively, being able to adapt to change shows growth and helps the organisation develop.

Want to learn more?

If you would like to learn more about how your company can transition to digital by your own design or to download our white paper visit Tynetec | Trusted Technology. Caring For People.

Resetting the digital premium

Legrand Care and the Good Governance Institute launched a paper to support health, social care and housing boards to grab the best opportunities across digital.

Legrand Care, global specialists in the innovative development of connected technology, has provided a grant for the research and publication of a new whitepaper designed to help the health, housing and social care sectors find the best ways to provide comprehensive, high quality digital services.

Launched on 16 February by the Good Governance Institute (GGI), the paper outlines the transformational impact of embracing digital across public services in a smart and innovative way, that will ultimately benefit patients, clients, and the wider public. It highlights how all organisations can have a positive and lasting impact on the world by taking the digital transformation seriously.

The online launch of ‘Resetting the digital premium’ was attended by a host of decision makers and social care business leaders where they heard from key speakers including Chris Dodd, CEO of Legrand Care and Dr Subashani M, Director of Science, Health and Wellness at Holland and Barrett.

Over the last two years the world has experienced a great deal of change and upheaval, much of the focus being on the negative impact of the global pandemic. The report builds on their first paper, Unleashing of the Digital Premium, published in 2020, and explores in more detail four themes at the heart of the digital premium: place, predictive technology and population health, security, and wellbeing at home, and new digital standards.

The whitepaper provides practical advice for boards to guide them on how to move forward with digital technology and includes case studies and quotes from thought leaders and experts, drawn from interviews and focus groups. It explores what is meant by the digital premium and why it matters, and takes a hard look at the health, housing and social care environment and the changes that are most affecting quality assurance.

It also examines the effective use of digital technologies, focusing on the role of leadership, skills and data and provides a practical checklist of questions for boards, making the case for good governance as essential to securing future change at the pace and scale needed.

Chris Dodd, CEO of Legrand Care, says: “I welcome this latest whitepaper from the GGI and fully support the premise that connecting digital ‘thinking and doing’ with good governance enables proper stewardship of public assets and the public interest, but in doing so we must continue to tackle the digital divide and ensure we bring all on this transformational journey. 

This connection grounds strategic digital issues in real accountability, not just in organisations but in new networks, systems and collaborations between organisations on which the future evolution of health, housing and social care depends.”

Andrew Corbett-Nolan, CEO of GGI, adds: “Understanding the digital premium available to leadership teams across the health, housing and social care sectors is fundamental to excellent engagement with and support of citizens. This paper comes at an incredibly important time, as boards have the opportunity to use digital products with a new approach to support the move forward from the ongoing covid pandemic.”

This report was created using methods including desktop research, interviews, roundtables with NHS and other key public, third sector and private organisations (both in the UK and internationally), alongside an editorial board made up of senior health, housing, and social care leaders.

To download a copy of the white paper, go to: “Resetting the digital premium“.

Legrand Care UK moves into its new, larger, more comfortable and modern offices

In the UK over the past few months, our business has undergone many changes from rebranding from Assisted Living & Healthcare to our new global brand Legrand Care, and in the mist of this, we have been working to facilitate an office move to our brand new office building, based in Cramlington in Northumberland.

The new two storey building has been designed to accommodate our back office teams including marketing, internal sales, customer service, bids, technical support, installs and projects teams. Who all moved into the new building on the 8th of November, with the research and development team planned to move to the new building last year.

Chris Donnelly, Commercial Director, had responsibility for implementing this project to facilitate the office move, comments: “the office move along with the new brand launch of Legrand Care has added a new energy to our team, and has allowed us to start implementing, new and fresh ways of working, as well as providing an opportunity for the business to expand and grow in an environment we can now call our own”.

In our commitment to give the best service to our partners, the new building boasts a large training room to facilitate customer and installer training programmes, a well-equipped board room and a further smaller sized meeting room.

This upgrade to a larger office space is allowing colleagues to collaborate more efficiently together all under one roof and is already proving to be extremely productive.